Empower agents with AI-driven insights during live calls
Workspaces
Relevant Support Data
Organize and share data from multiple sources - select just what you need or include everything.
All data types
Support for both structured and unstructured data - from PDFs and images to database tables.
AI-Optimized Storage
Store and retrieve data in AI-ready vector formats, enabling semantic search and intelligent analysis across all content types.
Multi-Workspace Chat
Multiple Contact Centers
Scale your AI assistant across all your contact centers with no additional licensing fees.
Full Privacy
Your data stays private and secure, running entirely on your local Ignite platform.
Unified Management
Deploy and manage multiple contact center integrations from a single Ignite instance.
Flexible Configuration
Customizable Agent Experience
Tailor your AI support for every role and workflow
Model Selection
Choose from a range of AI models to balance speed, accuracy, and cost for different contact center needs.
Role-Based Workspaces
Configure different knowledge bases for agents, supervisors, and specialists - ensuring everyone has what they need.
Easy Collaboration
Working together on documents has never been easier, allowing you and your team to collaborate and provide feedback.
User Permissions
The ability to set varying levels of permissions for different users, ensuring data security and full access control.
Task Assignment
The ability to assign tasks to specific team members and track their progress, ensuring accountability and transparency.
Feedback Activity
Leave comments, suggestions, and questions directly within the document, ensuring clear communication and context.
